Shipping policy
Order processing All orders are processed Monday through Saturday. Orders placed on Sundays or public holidays are processed on the next business day.
🇸🇳 DELIVERY IN SENEGAL (Dakar)
| Zone | Area | Delivery time | Fee |
|---|---|---|---|
| Zone 1 | Central Dakar | 24 - 48h | 2,000 XOF |
| Zone 2 | Pikine, Guédiawaye | 48 - 72h | 2,500 XOF |
| Zone 3 | Rufisque, Keur Massar | 2 - 4 days | 5,000 XOF |
📞 Dakar delivery: +221 78 342 12 12
🇨🇦 DELIVERY IN CANADA
| Province | Estimated delivery time | Fee |
|---|---|---|
| Alberta (Edmonton) | 1 - 3 business days | Depends on carrier |
| Other provinces | 3 - 7 business days | Depends on carrier |
Shipping fees for Canada are calculated automatically at checkout based on weight and destination.
🌍 INTERNATIONAL DELIVERY
Delivery times and fees vary depending on the destination. Contact us for a personalized quote.
Order tracking A tracking number will be sent to you by email as soon as your order has shipped.
Order not received? Contact us within 14 days of the estimated delivery date:
- 📞 +1 204 887 7071 / +1 514 926 4027
- 📞 +221 78 342 12 12
Main shipping address Big Papa Enterprise Ltd, 559 Glenridding Ravine Dr SW, Edmonton, Alberta T6W 4P1, Canada